+ What payment methods are accepted?
To pay on our site, we offer several secure payment methods. We accept payments by:
CB
Visa
MasterCard
Maestro
American Express
+ Where can I find my invoice?
Your invoice or shipping note appears in the My Orders section immediately after your purchase.
This is in PDF format and includes details of the items ordered.
+ Is payment secure?
Payment on vikishop.org is completely secure.
Your credit card payment processing is certified to comply with the PCI DSS standard. This certification ensures the application of a set of security rules designed to protect the confidentiality and integrity of your credit card data from the time it is entered to the final payment processing.
Bank card regulations require banks to cover the risk of fraudulent use of your card. We remind you that you must notify your bank or card-issuing institution of any fraudulent transaction.
vikishop.org pays particular attention to the measures implemented to combat fraud, which jeopardizes consumers and their trust in online commerce. To ensure better payment security on our sites and applications, we carry out various checks allowing us to verify the legitimacy of transactions. Therefore, if an order does not provide all the necessary guarantees to ensure a compliant and secure payment, we may be required to cancel an order or request additional information and documents in order to finalize the order. For more information regarding the data held by vikishop.org, you can consult the Terms and Conditions.
Finally, in accordance with the 2nd Payment Services Directive, you may be asked to validate your payment via your banking application or any other strong authentication method implemented by your bank card issuer. If authentication must be performed using your banking application, a notification will invite you to open it to validate the transaction securely. If the notification does not appear and your payment requires strong authentication, you can also open the application to validate it. If you are having difficulty authenticating yourself or are simply unsure how to proceed, we invite you to contact your bank.
+ How long will it take to debit my payments?
After entering your bank details, an exchange is established between our servers and those of our payment partners. If the payment is accepted, your order is definitively validated, a confirmation email is sent to you. Your bank account is then debited according to your bank's conditions.
The vouchers you use at the time of your payment are immediately taken into account.
When confirming your order, if the total amount of vouchers selected is greater than the total amount of the order, the difference will not be refunded to you. Once your order has been confirmed, the vouchers used will no longer appear in the My Account/My Vouchers section.
+ Are you having a problem with your payment?
If your payment has declined, it may be due to a technical issue or a refusal by your bank. There may be a variety of reasons for this decline, and below are some best practices:
Absence or incorrect CVV/CVC code entered on the payment page: this may result in payment refusal.
Make sure you enter the CVV code correctly
If you are unsure how to authenticate, contact your bank or card issuer.
