+ How do I cancel my order?
Changed your mind? Don't worry, you can cancel your order by going to the My Orders section and selecting the order in question.
Your order cancellation will be effective within 24 hours. A cancellation confirmation email will be sent to you immediately, and you will be refunded according to the terms and deadlines of the payment method used.
Cancellation is possible as long as your order is not yet being prepared by the partner brand or by our logistics teams.
It is also not possible to partially cancel an order by removing one or more products from it. However, if the chosen product does not suit you, you can return it.
+ Can I exchange or return a product?
Got a size problem? Is an item not to your liking? If a product doesn't suit you or doesn't match your order, you can request a return within 14 calendar days of receiving your order.
As our stocks are limited and sent directly by our partner brands, returned products are not subject to exchange but only to a request for reimbursement.
Upon receipt of the returned product(s), they are checked by our logistics department before being refunded to you. For the refund to be effective, the returned products must meet the prerequisites for refund.
+ What are the refund conditions following a product return?
To receive a refund following a product return, you must submit a return request through our website. This request will detail the various steps for returning your products.
As soon as the returned products have been registered and checked in our warehouses, you will receive a first email to confirm acceptance of the return, then a second email will inform you that the refund request has been made to your bank, in the case where you paid for your order using a payment card.
A period of 3 to 8 days is then necessary for the refund to be effective. If you have a deferred debit card or a credit card, this refund will take place at the end of the current month.
+ I haven't received my order yet, what should I do?
Haven't received your order?
You can check the tracking of your package via the My Orders section or from the tracking link available in the order dispatch email.
For home delivery, we also invite you to check with your neighbors: your package may have been delivered in your absence. If not, please contact us via the Help & Contact section so that we can investigate with the carrier.
For deliveries by specialized carrier, do not hesitate to consult the delivery methods available in the dispatch email of your order.
+ Do you have a question about one of your orders?
Would you like to contact our Member Relations Department?
From our website: Go to the Contact section from the main menu, then click on Questions about my order.
