To pay on our site, we provide you with several secure payment methods. We accept payments by:

• Credit card

• Visa

• MasterCard

• Maestro

• American Express

Your invoice appears in the My Orders section immediately after your purchase.

It is in PDF format and includes the details of the items ordered.

Payment on vikishop.org is completely secure.

The processing of your card payments is certified as compliant with the PCI DSS standard. This certification ensures the application of a set of security rules designed to protect the confidentiality and integrity of your card data from entry through to final payment processing.

The rules governing the use of bank cards require banks to cover the risk of fraudulent use of your card. We remind you that you must report any fraudulent transaction to your bank or the institution that issued your card.

vikishop.org pays special attention to the measures implemented against fraud, which endangers consumers and their trust in online commerce. To ensure better payment security on our sites and applications, we carry out various checks allowing us to verify the legitimacy of transactions. Therefore, if an order does not provide all the necessary guarantees to ensure compliant and secure payment, we may have to cancel an order or request additional information and documents in order to finalize the order. For more information about the data held by vikishop.org, you can consult the Terms and Conditions.

Finally, in accordance with the 2nd Payment Services Directive, you may be asked to validate your payment through your banking application or any other strong authentication method implemented by your card issuer. If authentication must be carried out through your banking application, a notification will invite you to open it to securely validate the transaction. If the notification does not appear and your payment requires strong authentication, you can also open the application to validate it. If you experience difficulties authenticating or simply do not know how to proceed, we invite you to contact your bank.

After entering your bank details, an exchange takes place between our servers and those of our payment partners. If the payment is accepted, your order is definitively confirmed and a confirmation email is sent to you. Your bank account is then debited according to your bank’s terms.

The vouchers you use at the time of payment are taken into account immediately.

When confirming your order, if the total value of the selected vouchers is greater than the total order amount, the difference will not be refunded to you. Once your order has been confirmed, the vouchers used will no longer appear in the My Account / My Vouchers section.

If your payment has been declined, it may be due to a technical problem or a refusal from your bank. There may be various reasons for this refusal, and you will find below some good practices:

• Missing or incorrect CVV/CVC code entered on the payment page: this may result in payment refusal.

• Make sure you enter the CVV code correctly

If you do not know how to authenticate yourself, please contact your bank or the institution that issued your card.